The Power of a Smile — Lessons from Life Behind the Counter


Posted on October 6, 2025 by Fiona Morten George

Working as a waitress in the U.S. has taught me something priceless — a smile can change everything. Whether it’s a tired truck driver stopping in for coffee or a family celebrating a birthday dinner, the energy you bring to a table can completely shift someone’s mood.

I still remember one evening when a couple walked in after a long day. They barely spoke to each other and looked completely drained. I greeted them with my usual cheerful “Hey folks, how’s it going tonight?” and cracked a small joke about the weather. By the time dessert came around, they were laughing together. Moments like that make the job more than just work — it becomes a reminder that kindness costs nothing but means everything.

Of course, not every day is filled with laughter. There are rude customers, endless refills, and aching legs after ten hours on your feet. Sometimes, your patience is tested by a four-top asking for separate checks right after you’ve closed out the system. But even on the hardest days, there’s something grounding about being part of so many people’s small, meaningful moments — birthdays, anniversaries, or even a lonely soul looking for a bit of conversation.

You also learn to multitask like a superhero — balancing trays, remembering who wanted the extra ranch, and keeping a smile plastered on your face while the kitchen’s running late. It’s chaotic, but somehow it works. And when a customer says, “You’ve been amazing, thank you,” it makes every second worth it.

Being a waitress might not sound like a dream job to everyone, but to me, it’s full of life lessons. It’s taught me empathy, emotional strength, and the art of staying calm under pressure. Most of all, it’s shown me that no matter how fast the world moves, a genuine smile and a little kindness can still make it a better place — one table at a time.


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